Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Return & Refund Policy

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. <<Company Name>> will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within <<how-many-days>> after the confirmation.

Please return your purchase to the following address:

KETARA EXCLUSIVE
22A-2, KEN RIMBA COMMERCIAL CENTRE,
JALAN LENGKUAS C16/C KEN RIMBA
40200 SHAH ALAM, SELANGOR.

Please contact us at [email protected] or WhatsApp 017-3058334 if you have any questions or doubts.