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Q. How to purchase my order on the site?

To order your purchase :-
Click “Add to cart” button on the products you wish to purchase.
Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
You’ll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
From here, you need to select your shipping methods and click “next” button.
Next you’ll need to choose your payment method then click “next” button.
After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
Click “Confirm Order” to complete the order.

 Q. What are the payment methods available? offers various kind of Payment Methods as shown below :-
1. Online Bank Transfer (Billplz)
2. Invoice / Cheque / Offline Bank Transfer
Bank : Maybank
Bank Account : Ketara Group Sdn Bhd
Account Name : 568621037312 

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total amount you have paid :
Your Order No :
You may scan and email us the above info to Email Address : [email protected] or WhatsApp at 017-3058334

Note: Your purchased products will not be delivered until we have this confirmation.

 Q. How to change my account personal information and shipping address?

Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here. 

Q. I forgot my Password for my account. What should I do to retrieve it?

Click on “Lost Password?” and fill your email that used to register the account in the box.
Click Submit.
A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

 Q. Can I cancel an existing order that have been made?

Yes,  only if the order is still on pending status.
– Please send an email to our customers service email at [email protected] with the message title “Request to cancel order” in order to inform us about the cancellation order.
– Orders that are in shipping or shipped will not be cancel.

 Q. What is the product’s transaction currency?

All products transaction currency will be done in MYR.

 Q. How long does the delivery usually takes?

Delivery usually will takes about 2 to 4 working days

 Q. Do you provide worldwide shipping?

Yes. Please WhatsApp us your full address at 017-3058334 for us to check shipping rate.

 Q. I still have doubts!

Sorry that we’re unable to clear your doubts in the F.A.Q page. Please kindly send us an email to [email protected] or WhatsApp us at 0 17-305 8334 for us to clear your doubts.


Get In Touch

Email : [email protected]

WhatsApp : 017-305 8334




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